Airbnb Review (2025)

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1,309 Reviews
 

Pricing

From $25/night

Guarantee

Cancellation policies vary by host

Free Trial

Not applicable

Airbnb Pros & Cons

  • Check Icon Wide variety of accommodation types and prices
  • Check Icon User-friendly platform with advanced search filters
  • Check Icon Direct communication with hosts for clarity and trust
  • Cancel Icon Some listings may include additional fees at checkout
  • Cancel Icon Quality can vary depending on the host

Airbnb at a Glance

Excellent
9.9

Ease of Use

9.5

Simple booking process and well-designed interface

Pricing & Plans

9.2

Options for every budget with transparency tools

Routine Planning

9.0

Saved wishlists, itinerary tools, and local tips

Additional Features

9.3

Airbnb Experiences, map view, flexible booking

Customer Service

9.0

24/7 live support and robust help center

Visit Site

Airbnb at a Glance

Expense Type Description
Company Founded 2008
Headquarters San Francisco, California
Entry-Level Plan Price Free to sign up
Top Tier Price Varies per listing
Maximum Stay Duration Up to 365 nights
Online Experience
  • Mobile & desktop apps
  • In-app messaging
  • Flexible date & destination search
  • Saved wishlists
  • Experiences booking

Trustpilot reviews

See what some customers are saying about Airbnb Airbnb

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Excellent • 46,000 Reviews

  • Excellent
    82%
  • Great
    70%
  • Average
    55%
  • Poor
    20%
  • Bad
    8%

We upload 100 to 400 Trustpilot reviews to our website daily, displaying them by default from "best" to "worst". You have the option to adjust the sorting criteria. If you wish to see all reviews, you can visit Trustpilot’s website here.

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Airbnb

Today

Olivia

Found a beautiful apartment in Rome with ease. Host was friendly and check-in was smooth!

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Airbnb

1 day ago

Ethan

Great variety of stays. Some listings have extra fees, but the filters help a lot.

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Airbnb

2 days ago

Sophia

Used Airbnb for a family trip—amazing house, easy to book, and clear host instructions.

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Airbnb

Yesterday

Liam

App is smooth and booking was simple. Some places are better than others—check reviews!

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Airbnb

3 days ago

Emma

Perfect for weekend getaways. Loved the unique cabin we stayed in—would book again!